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This is the manufacturer warranty:
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This warranty covers
brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of purchase (dated
bill of sale), model name and serial number must be supplied when making any warranty claim to your OSBURN dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of
maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, or venting problems are
not covered by this warranty.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use of
unauthorized parts or others than original parts void this warranty. An authorized qualified technician must perform the installation
in accordance with the instructions supplied with this product and all local and national building codes. Any service call related to
an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim. Returned
products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will
repair or replace such defect. Transportation fees to ship the product back to the purchaser will be paid by the manufacturer. Repair
work covered by the warranty, executed at the purchaser’s domicile by an authorized qualified technician requires the prior
approval of the manufacturer. Labour cost and repair work to the account of the manufacturer are based on predetermined rate
schedule and must not exceed the wholesale price of the replacement part. All parts and labour costs covered by this warranty are
limited according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the defect.
The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale
price of any warranted but defective parts. The manufacturer shall in no event be responsible for any special, indirect,
consequential damages of any nature, which are in excess of the original purchase price of the product. A one-time replacement
limit applies to all parts benefiting from a lifetime coverage. This warranty applies to products purchased after October 1
st, 2011.
Lifetime Parts and 5 years Labor on the following:
Combustion chamber (welds only), castings, convector air-mate, ceramic glass (thermal breakage only*), and secondary air tubes*.
Lifetime on the following parts: Plating* (defective manufacture) – subject to limitations above. No labor
7 years parts 5 years labor on the following:
Stainless steel firebox components, surrounds and heat shields, ash drawer,
steel legs, pedestal, trims (aluminum extrusions), C-Cast baffle*, and vermiculite baffle*.
5 years parts 3 years labor: Carbon steel firebox components, glass retainers, and handle assembly.
2 years parts 1 year labor: Blowers, heat sensors, switches, rheostat, wiring, and other controls.
1 year parts only: Paint (peeling), gaskets, insulation, firebrick, and ceramic fibre blankets.
*Pictures required
Shall your unit or a components be defective, contact immediately your OSBURN dealer.
Prior to your call make sure you have the following information necessary to your warranty claim treatment:
Your name, address and telephone number;
Bill of sale and dealer’s name;
Serial number and model name as indicated on the nameplate fixed to the back of your unit;
Nature of the defect and any relevant information.
Before shipping your unit or defective component to our Osburn, you must obtain from your OSBURN dealer an
Authorization Number. Any merchandise shipped to our Osburn without authorization will be refused automatically and
returned to sender.
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Multi-Sided Gas Fireplaces
